contact us
We're available by phone, online, or in person.
In Person
Visit us at any ALEC Service Center.
You can visit our main office at:
- 325 Tri-State Parkway
Gurnee, IL 60031-5280 - Business Hours: Monday โ Friday: 9 a.m. โ 5 p.m. CST
Saturday: 9 a.m. โ 12:30 p.m. CST
By Phone
ALEC offers 24/7 member service and support. So you can reach us anytime at:
- 847.688.8000
- 800.762.9988 (toll-free)
By Fax
You can direct your fax correspondence to:
- 847.599.0056 โ Administration
- 847.599.1980 โ Loan Department
- 847.786.8322 โ Operations Department
- 877.262.7498 โ Vehicle Insurance Department
By Mail
Written correspondence may be sent to our main office:
- ALEC
325 Tri-State Parkway
Gurnee, IL 60031-5280
By Email
Use this convenient contact form to reach us.
Visaยฎ Credit Cards
Security Protection โ Visaยฎ Credit Cards
- Visaยฎ Cardholder Services โ General Account Inquiries
866.820.5788 - ALEC Visaยฎ Card Travel Inquiries
800.762.9988 - Report Lost or Stolen Credit Cards
Toll-Free in the US: 866.820.5788 - International
303.967.1096
Additional Mailing and Contact Information
Mailing Address for ALEC Visaยฎ Payments
- ALEC Visaยฎ
P.O. Box 71050
Charlotte, NC 28272-1050
Visaยฎ payments can also be made by:
- quick transfer from an ALEC account or via the Make a Payment option
- via phone at 847.688.8000 or 800.762.9988 or in person at any ALEC Service Center
Visaยฎ Debit Cards
Security Protection โ Visaยฎ Debit Cards
- Order a new Debit Card
800.472.3272 - Report Lost or Stolen Debit Cards
800.472.3272 - ALEC Debit Card Travel Inquiries*
800.762.9988
* You can also send a secure message through Online Banking for future travel inquiries. - Fraud Protection
Toll-Free in US: 800.262.2024
International: 973.682.2652
To Activate a Visaยฎ Debit Card or Request a PIN Change
- ALEC Visaยฎ Debit Card Services
800.992.3808
College Ave Student Lending Program
- For assistance applying for a student loan
- 844.422.7502
- Monday โ Friday 9:00 a.m. โ 10:00 p.m. EST
- Saturday 9:00 a.m. โ 3:00 p.m. EST
- For assistance servicing or repaying a loan
- collegeaveservicing.com
- 844.803.0736
- Monday โ Friday 8:00 a.m. โ 8:00 p.m. EST
TruStage Insurance Program โ Quotes and Service on Existing Policies
- Auto and Homeowners Insurance โ 855.483.2149
- Accidental Death and Dismemberment Insurance โ 855.612.7911
- Life Insurance โ 888.888.0376
Mechanical Breakdown Protection
- Claims Department hours are M-F 8:00 AM โ 8:00 PM EST and Saturday 9:00 am โ 5:30 pm EST. โ 877.831.3077
GAP โ For Loan Payment Protection
- Claims Department hours are M-F 8:00 AM โ 8:00 PM EST and Saturday 9:00 am โ 5:30 pm EST. โ 800.826.9384
GAP โ Auto Deductible Reimbursement Component
- Automobile Deductible Reimbursement โ 800.711.4280 (must contact within 90 days of reported loss)
State National
- Toll Free โ 877.374.7910
- Toll Free Fax Number โ 877.262.7498
- Mailing Address โ PO Box 924449, Fort Worth, TX 76124
Testimonials
Want to see what other members have shared about their experience at ALEC? Read their testimonials.